|Deposit and Cancellation Information
|Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment will be taken via our secure Payment Express Facility. The name that will appear on your statement will be Distinction Hotels. The guest must present a valid credit card on arrival. A security deposit of $100 per night may be requested on check in. To stay with us you must be 18 years or older or staying with an adult.
BEST AVAILABLE RATES
No refunds are permitted on Best Available Rates accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted.
FLEXI / STANDARD ACCOMMODATION RATES
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 72 hours prior to arrival with no charges. In the case of a no show or a cancellation, inside72 hours, one night’s accommodation will incur and be charged.
STAY & SAVE RATES
No refunds are permitted on Stay & Save Rates accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.
PACKAGE RATES (including Bed & Breakfast rates)
Cancellations will be accepted up to 72 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the72 hours one night’s accommodation will be charged. Unused package components are non refundable.
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
Please note that for special events, for example 'Warbirds over Wanaka' special conditions may apply
CHECK IN / CHECK OUT POLICY
Check in time is 2pm. If earlier check in time is required please request this at the time of booking.
Check out time is 10am. If a late checkout is required please request from Reception when you check in at hotel. Early check-ins and late checkouts are not guaranteed and are at the discretion of Management / Reception Staff.
One child 12 years and under stay free when using existing bedding. Baby cots are available on request (subject to availability) at no cost.
Infants age - under 24 months.